About Us

Eastern Electronics is a small UK family run firm completely focused on your total satisfaction. If you have any suggestions or comments please email us from our contacts page.

Our telephone number is normally available 9:30 - 17:00 Monday - Friday and outside these hours for messages. We will endeavour to return your call during the next working day.

If you have a complaint or other concern, please call us, or email us from our contacts page. Should you correspond with us via email we will endeavour to deal with your concern straight away. All matters will be dealt with in the strictest confidence.

Purchases

IMPORTANT Due to the current financial climate, prices quoted on the website may not be accurate. Customers ordering via the web will be contacted about any price or supply issues if there is a change to the advertised cost before any payment is taken.

We accept payment via most credit and debit cards (using our online link to Paypal) or by cheque/BACS. Not all items are in stock and we reserve the right to refund if we are unable to supply the goods in a timely fashion

Making a purchase is simple. Just browse our website, click on any items you wish to buy or call us to make specific arrangements.

Alternatively, we will gladly take your order by telephone on normal working days 9:30 - 17:00 when we can discuss the payment details

You have the right to cancel your order within 7 days for a full refund less carriage costs and providing the goods are unused in original packaging.

Goods remain the property of Eastern Electronics until full cleared payment is received.

Any installations and training must be completed within six months of payment unless otherwise arranged and stated on the invoice. Any outstanding services at this point will be forfeited if the reason for the delay is outside the control of Eastern Electronics.

Guarantee

We guarantee your satisfaction. All products carry the full manufacturer's warranty.

All products, except secondhand and ex-demo goods, leave our warehouse as new and in full working order. Should you find the goods faulty within 7 days from the date of purchase we will arrange collection of the faulty goods and upon receipt, we will ship out a replacement or offer a refund. Please do not return faulty goods without first contacting us to obtain authorisation. Any goods returned for repair or replacement must be sent in the original condition, in all the original packaging and must include all accessories, cables and instruction manuals.

Should any item of equipment fail through normal wear and tear during the guarantee period, Eastern Electronics will repair the unit free of charge and return it to the customer carriage paid. It is the responsibility of the customer to ship the faulty unit to our repair centre at the customer's expense. Eastern Electronics will not be liable for goods in transit from the customer to our repair centre.

This does not affect your statutory rights as a consumer.

Invoices. Terms of engagement (please read carefully)

Our invoice terms on small amounts (up to £6000 ex VAT) are 10 days unless otherwise stated. On amounts above £6000, cleared payment may be required prior to delivery or commencement of work unless otherwise agreed (see individual estimate or invoice for details of any stage payment plan).

Our invoices will show a surcharge of 5% (with zero VAT) which may be deducted if paid within 10 days of the invoice date. Failure to pay within 28 days will result in a surcharge invoice being raised with a value of 2% of the total amount. This is due to the current cost and availability of short term borrowing through banks etc and is outside our conrol. Debts will continue to attract a further finance charge of 2% per month at the discrecion of the proprietors. If your organisation is not able to operate within the 10 days requested, please call to inform us so that other arrangements can be agreed. Please note that by placing your order, you agree to these terms and conditions.

Shipping

Standard Delivery to UK mainland is included in all prices above £60.00 inc unless otherwise displayed. Standard Delivery is 3 - 5  working days from the working day the order was received. Please call if your order is urgent so that we can use the best method. Some items can take longer due to factors outside our control

Non-mainland UK destinations are subject to different delivery charges and timing. Please contact us for details. Our services are UK only as we do not have any export facilities.

We will try to reduce the shipping charge to reflect very low weight/value orders or high volume orders whenever possible. We reserve the right to manually reduce the carriage charge accordingly on your final invoice when we feel that this condition is met.

The courier may require a signature for proof of delivery, so please make sure you will be in to accept delivery!

Back Orders

If your item is not in stock, we will back order it for you. You will always be contacted with the option to cancel if you would rather not wait.

Reaching Us

If you need to reach us, please email us from our contacts page or alternatively, you can call on 01902 763355 or fax us on 0871 277 3800. Eastern Electronics is a trading name of Jack UK Limited, UK Company No. 05425878.