is a small UK family run firm completely focused on your total satisfaction.
If you have any suggestions or comments please email us from our
Our telephone number is
normally available 9:30 - 17:00 Monday - Friday and outside these
hours for messages. We will endeavour to return your call during
the next working day.
If you have a complaint
or other concern, please call us, or email us from our contacts
page. Should you correspond with us via email we will endeavour
to deal with your concern straight away. All matters will be dealt
with in the strictest confidence.
Due to the current financial climate, prices quoted on the website
may not be accurate. Customers ordering via the web will be contacted
about any price or supply issues if there is a change to the advertised
cost before any payment is taken.
We accept payment via
most credit and debit cards (using our online link to Paypal) or
by cheque/BACS. Not all items are in stock and we reserve the right
to refund if we are unable to supply the goods in a timely fashion
Making a purchase is simple.
Just browse our website, click on any items you wish to buy or call
us to make specific arrangements.
Alternatively, we will
gladly take your order by telephone on normal working days 9:30
- 17:00 when we can discuss the payment details
You have the right to
cancel your order within 7 days for a full refund less carriage
costs and providing the goods are unused in original packaging.
Goods remain the property
of Eastern Electronics until full cleared payment is received.
Any installations and
training must be completed within six months of payment unless otherwise
arranged and stated on the invoice. Any outstanding services at
this point will be forfeited if the reason for the delay is outside
the control of Eastern Electronics.
We guarantee your satisfaction.
All products carry the full manufacturer's warranty.
All products, except secondhand
and ex-demo goods, leave our warehouse as new and in full working
order. Should you find the goods faulty within 7 days from the date
of purchase we will arrange collection of the faulty goods and upon
receipt, we will ship out a replacement or offer a refund. Please
do not return faulty goods without first contacting us to obtain
authorisation. Any goods returned for repair or replacement must
be sent in the original condition, in all the original packaging
and must include all accessories, cables and instruction manuals.
Should any item of equipment
fail through normal wear and tear during the guarantee period, Eastern
Electronics will repair the unit free of charge and return it to
the customer carriage paid. It is the responsibility of the customer
to ship the faulty unit to our repair centre at the customer's expense.
Eastern Electronics will not be liable for goods in transit from
the customer to our repair centre.
This does not affect your
statutory rights as a consumer.
Terms of engagement (please read carefully)
Our invoice terms on small amounts
(up to £6000 ex VAT) are 10 days unless otherwise stated.
On amounts above £6000, cleared payment may be required prior
to delivery or commencement of work unless otherwise agreed (see
individual estimate or invoice for details of any stage payment
Our invoices will show a surcharge
of 5% (with zero VAT) which may be deducted if paid within 10 days
of the invoice date. Failure to pay within 28 days will result in
a surcharge invoice being raised with a value of 2% of the total
amount. This is due to the current cost and availability of short
term borrowing through banks etc and is outside our conrol. Debts
will continue to attract a further finance charge of 2% per month
at the discrecion of the proprietors. If your organisation is not
able to operate within the 10 days requested, please call to inform
us so that other arrangements can be agreed. Please note that by
placing your order, you agree to these terms and conditions.
Standard Delivery to UK mainland is
included in all prices above £60.00 inc unless otherwise displayed
and notified. Standard Delivery is 3 - 5 working days from
the working day the order was received. Please call if your order
is urgent so that we can use the best method. Some items can take
longer due to factors outside our control
Non-mainland UK destinations are subject
to different delivery charges and timing. Please contact us for
details. Our services are UK
only as we do not have any export facilities.
We will try to reduce the shipping
charge to reflect very low weight/value orders or high volume orders
whenever possible. We reserve the right to manually reduce the carriage
charge accordingly on your final invoice when we feel that this
condition is met.
The courier may require a signature
for proof of delivery, so please make sure you will be in to accept
If your item is not in stock, we will
back order it for you. You will always be contacted with the option
to cancel if you would rather not wait.
If you need to reach us, please email
us from our contacts page or alternatively, you can call on 01902
763355 or fax us on 0871 277 3800. Eastern Electronics is a trading
name of Jack UK Limited, UK Company No. 05425878.